Arc express attendant console

It’s been a while since I looked at what was formerly known as the Cisco Attendant Console. Color me unimpressed. I found the new version’s install process to be tedious mainly because it’s java based. Key buttons would disappear repeatedly during the install and I had to reboot several times. The original promise of java creating this coding utopia has been completely corrupted by the large volume of incompatibilities between java versions.

Once I got it installed it seemed to work ok, after yet one more reboot.

The funny thing is that Arc is one of those weird companies that likes to do things differently. They just seem to make things more difficult than it needs to be.

But hey, at the end of the day they’re the only game in town so what can you do. I guess it’s nice to be a monopoly.

6 thoughts on “Arc express attendant console

  1. Sorry but I don’t have anything besides the install guide on their website and what I put in this post.  If I had something else to share I would!  🙂

  2. Hey Scott

    Just found your post and website – I have to say this is great!

    I am intruiged by your comments, and would like to offer some assistance. (I’m with Arc Solutions btw)

    The old Cisco Attendant Console (that is now End of Life) is for the CUCM platform, but the subject of your post is “Arc Express” (which is for the CallManager Express). Which product were you playing with, and how did you find it?

  3. @Bennie Grant

    BTW, I’m also intruiged by your comments that we (Arc) like to do things differently – we try and meet our customers requirements! 🙂

    If I may ask – what do you find weird, and how would you propose to improve it – as I say, our customers always come first!

    Finally, if it helps – we have a new forum launched for queries – – for both the Arc and Cisco OEM products


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