CallManager and Call Pickup

We have a somewhat unique situation in the office with our call handling. We like to ding an overhead pager to alert those in the office to an incoming operator call. Everyone needs to have the ability to then pickup that call. So, I’ve got to activate the FXS line to ring the dinger while holding the call for the pickup. The only way we’ve found to do this so far is to utilize Call Pickup for the group. Works fine in our small office environment. Unfortunately, as we grow, I fear it will become a problem. Call Pickup is pretty indiscriminate. It’s designed to pickup any call coming into the group. So, it’s just a matter of time before we’re accidentally picking up other directed calls because they happen to be taking place at the same time.

Anyone have any thoughts on resolving this?

I know I can do a shared line appearance for an “operator” DN and just share that to all the office phones. That seems like a bit of a kludge to me. I’d like to find a way to still use the overhead ding while making it easy for users to pickup that call.

I wonder if IPCC could solve this problem. Hmm…

One thought on “CallManager and Call Pickup

  1. Hello Scott,

    Group Pickup will probably do & scale to what you wish to do. Put your Ops and ringer in say group 100 and the the rest in 200. When your ringer activates your Ops and other group 100 members can just hit the Pickup key and grab the call while members of 200 have to hit the Group Pickup key, then dial 100 to grab it.


Leave a Reply

Your email address will not be published. Required fields are marked *