I can't say I blame them. I'm sure there are some very qualified programmers at Arc that are proud of their product. My experience was less than stellar.
So, here's what I'll offer. It seems there might be a new version out. I'll try a demo copy on a fresh WinXP install if they will provide it to me. I'm not going to drop the $1000+ they ask for this software (there's another criticism) to see if times have changed. If one of the recent Arc commenters want's to hook me up with a demo copy though, I'll test it. I have a clean CCME I can point it at for testing as well.
I'll post my results, good or bad. If the new version really is so much better I'll happily post a comment to the original blog entry that seems to have climbed onto the first page at Google. (I'm guessing that's why this is getting noticed)
So, what do you say Arc? Leave me a comment!