It's been a while since I looked at what was formerly known as the Cisco Attendant Console. Color me unimpressed. I found the new version's install process to be tedious mainly because it's java based. Key buttons would disappear repeatedly during the install and I had to reboot several times. The original promise of java creating this coding utopia has been completely corrupted by the large volume of incompatibilities between java versions.
Once I got it installed it seemed to work ok, after yet one more reboot.
The funny thing is that Arc is one of those weird companies that likes to do things differently. They just seem to make things more difficult than it needs to be.
But hey, at the end of the day they're the only game in town so what can you do. I guess it's nice to be a monopoly.